Display Case For LEGO® 71049 F1® Collectible Race Cars

I placed an order more than two months ago, I never received neither a packaging order number nor my package, I tried to reach out the support team and they have been telling me that the package would be sent and it’s all false, they have te processed my refund and haven’t been able to give me a solution

I placed an order more than two months ago, I never received neither a packaging order number nor my package, I tried to reach out the support team and they have been telling me that the package would be sent and it’s all false, they have te processed my refund and haven’t been able to give me a solution